Bryan Klugh – Managing Member / SME; Email

Bryan has held various positions for over 50 years in many aspects of the service management and parts distribution chain in the automotive field. He envisioned the concept that led to the development of the PartsEye™ parts inventory planning service. He saw an opportunity to combine the power of technology with the reach of the Internet and the experience of real world parts managers to form a collaborative global delivery model to vastly improve the OEM to dealer to retail customer delivery of service parts.

Bryan previously served as Vice President of Fixed Operations for Subaru of New England, where he supervised operations and marketing for parts, service, and technician training for all Subaru dealers in the New England region. Prior to that, he served as Parts Manager in the Boch Enterprises organization for several dealerships, each of which was ranked among the top performing dealerships in the country for their franchise. He has also been President of Tobin Auto Electric, founder and general manager of AmeriLube Oil Change Centers, as well as Fixed Operations, Service, and Parts Manager at various other automotive dealerships. Bryan has been featured in leading media and publications such as Automotive News, AutoTech Outlook, InformationWeek, Ascet, New England Automotive Report, and Damage Report.

Having held senior level and executive management positions in automotive OEM, aftermarket distribution, automotive retail and automotive aftermarket companies, Bryan is a Fixed Operations Subject Matter Expert with broad experience in all aspects of spare parts forecasting, planning, management, marketing, and service management in fields such as automotive, small engine, truck and marine. He has direct experience with wholesale and retail parts marketing, management, consulting, and training.

Bryan is a passionate industry spokesperson and has presented at various conferences. His leadership has been highlighted in several case studies on Subaru of New England. He is a graduate, with honors, in Automotive Replacement Management from Northwood University, Midland, MI.

Phil Lustbader – Managing Member; Email

Phil is responsible for overseeing the growth of market opportunities for SmartCo’s products and services worldwide as well as for developing and cultivating strategic business alliances. He also supervises the company’s sales, dealer activations, financial, legal, human resources, employee benefits, insurance, and manufacturer and dealer relations functions.

Phil has been involved in the motor vehicle industry since the 1970s. He is an engineering graduate of Baltimore Polytechnic Institute and earned a Bachelor of Science degree in Economics from the University of Pennsylvania’s famed Wharton School in Philadelphia where he concentrated on business administration and marketing. He then earned a Juris Doctor degree with honors, graduating second in his law school class. While in law school he worked for the Internal Revenue Service General Counsel’s Office in the compliance and fraud divisions and also served in the US Army Reserve.

Upon completing his formal education, Phil worked for a top-tier law firm in Philadelphia handling a variety of corporate legal matters, including various compliance and other issues affecting the firm’s several large and very successful automotive dealership clients. He was then hired by one of the law firm’s clients, Subaru of America, where he served for 15 years as General Counsel, becoming one of the company’s highest-ranking executives and a member of its Board of Directors. Phil’s responsibilities involved all aspects of Subaru’s importing and wholesale vehicle distribution business, working daily with the sales, service, parts, customer and dealer relations, advertising, marketing, financial services, legal, insurance and administrative departments.

After leaving Subaru of America, Phil was a founder and managing partner of a discount stock brokerage firm in New York City. In 1998 he returned to the automotive business serving as Vice President of Operations for Boch Enterprises, a diverse business organization in the Boston area, where Phil helped oversee its political, legislative and legal activities, its radio stations, dealer financial services and port accessorizing operations, its real estate investments and advertising firm, and primarily worked closely with its Subaru of New England regional wholesale vehicle distribution division and its Toyota, Honda, Kia, Mitsubishi, Dodge, Oldsmobile and used car dealership areas. While serving in this position Phil met Bryan Klugh and in 2005 they left the Boch organization to form SmartCo Services.

Scott Jones – Managing Member; Email

Scott's primary role consists of the marketing and growth of SmartCo Services products and services which include PartsEye parts planning service, SCT-Insight in-dealer consulting and training, performance reports and more. Scott also oversees our operations department which provides full-time support to our various clients.

With more than three decades of experience, Scott graduated from the University of Georgia with a Bachelor of Science in computer science. Scott began his career with IBM where his roles included technical support and marketing representative. He later joined Nissan Motor Corporation as a factory representative. After nine years with Nissan, Scott entered the field of fixed operations training and consulting with Mike Nicholes (MNI). Scott left MNI several years later to start his own company, DSI. After many successful years of providing fixed operations consulting and training services, DSI merged with SmartCo Services and Scott became the President of the combined companies. Scott currently serves as a Member of the Board of Managers for our parent company SmartCo Services LLC.

Scott’s areas of expertise include automotive parts and service operations, training, marketing and sales. His in-dealership experience has allowed him to target problem areas and implement effective solutions. He is recognized by the industry for his expertise in parts and service training, in-dealership consulting and profit improvement by providing customized solutions combined with real-world practices. Additionally, he has designed and facilitated seminars and workshops for dealer groups, manufacturer groups and retail personnel. As a result of Scott’s in-dealership training and workshop facilitation, he has trained thousands of retail automotive personnel.

Tom Wagner – Chief Executive Officer; Email

In 2020, SmartCo Services selected Tom as Chief Executive Officer and new Member of the Board of Directors. Previously, he served as the organization’s Chief Financial Officer and is uniquely qualified to lead SmartCo in its future growth and development.

Tom has four decades of CPA and business consulting experience extending across numerous facets of tax and accounting. Prior to joining the executive team at SmartCo Services, Tom was a Florida tax partner at the national accounting firm of RSM US LLP. The 5th largest accounting firm in the US, with offices located throughout the world, RSM is the country’s leading provider for middle market companies of audit, tax, and consulting services. In his time with RSM, Tom served as SmartCo’s tax and consulting partner and primary client service coordinator.

Some areas of emphasis where Tom has provided consultation and management throughout his career include: aviation tax; closely held businesses; high net worth serial entrepreneurs; marine tax; partnerships; professional sports teams; real estate industry developers and investors; representation before the IRS; S corporations, and tax structuring and consulting of entrepreneurial entities. Tom has served as a business and tax consultant to many organizations, as treasurer on audit committee of a credit union, and performed many business valuations of closely held organizations for shareholder negotiations, liquidation events, marital dissolution, and estate/gift transactions, and federal, state and local tax matters to closely held companies.

Tom is a graduate of Florida Atlantic University with a Bachelors of Business Administration in Accounting. Other titles, certifications, and organizations he has been involved with include: Chief Executive Network, American Institute of Certified Public Accountants, Certified Public Accountant licensed in Florida, Treasurer of the Children’s Museum of Naples, Board of Director for the Estate Planning Council of Palm Beach County, Florida Institute of Certified Public Accountants, Certified Valuation Analyst, Tax & Regulatory Planning Group Member for the National Business Aviation Association, and Vice President of the Palm Beach Tax Institute.

Besides his tremendous wealth of professional experience in the business world, Tom has a great interest in getting involved in his community. Tom is an active person who enjoys fitness, playing guitar and outdoor activities including hunting, fishing, spearfishing, diving, and boating.